Refund policy

Return and Refund Policy
Last Updated: 1/19/25

At Hydration International LLC, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below for details.

Returns

  • Eligibility for Returns:
    To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of receiving your order.

  • Non-Returnable Items:
    Certain items are non-returnable, including:

    • Gift cards
    • Perishable goods
    • Items marked as final sale

 

  • How to Start a Return:
    To initiate a return, please contact us at CustomerService@formulah2x2.com with your order number and details about the item you wish to return. Once approved, we will provide instructions on how and where to send your return.

  • Return Shipping Costs:
    Customers are responsible for return shipping costs unless the item was defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item.

Refunds

  • Refund Process:
    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the amount will be automatically applied to your original payment method within 5-10 business days.

  • Partial Refunds:
    Partial refunds may be granted for:

    • Items that are returned in damaged condition or missing parts.
    • Returns initiated beyond the 30-day window but within a reasonable timeframe.

Exchanges

If you received a defective or damaged item, we will gladly replace it. Please contact us at CustomerService@formulah2x2.com with your order number and photos of the defect or damage.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check with your bank or credit card company. Processing times may vary.
  2. Contact us at CustomerService@formulah2x2.com, and we’ll assist you in resolving the issue.

Contact Us

For any questions regarding returns or refunds, please contact us at:
Email: CustomerService@formulah2x2.com
Phone: (800) 331-8731

We are here to ensure you have a positive shopping experience with Hydration International LLC. Thank you for choosing us!